Submit Application Online
The renewal application and re-application of the following licences may be submitted online via the EAA e-Services:
(1) Estate Agent's (Individual) Licence or Salesperson's Licence
Current licensees and former licensees whose licences have ceased to be valid for not more than 24 months may submit application for renewal and re-application of licences online if they have registered an e-Service account at the EAA's website.
(2) Estate Agent's (Company) Licence
Representatives of current and former company licensees holding a valid estate agent's (individual) licence may make an application for renewal and re-application of company licence on the relevant company's behalf through their e-Service accounts at the EAA's website.
User Instructions / Demonstration Video
Payment Methods
Licence applicants can pay the licence fees online via the following methods:
1. Credit card (Visa or MasterCard)^; or
2. PPS; or
3. FPS.
^As both Visa and MasterCard may have security measures to offer cardholders extra protection in online payment, licence applicants may need to register in advance with the card issuing bank before making any online payments.
Performance Pledge
The EAA’s performance pledges for processing licence applications are as follows:
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Service type
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Standard
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Process applications for the grant of a licence or a statement of particulars of business
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Process applications for the renewal of a licence or a statement of particulars of business
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Click here to know more about the EAA’s performance pledges.
For individual licence (i.e. estate agent's (individual) licence and salesperson's licence), if a licence applicant fulfills all the licensing requirements, his/her application will normally be approved by the e-Service system automatically within 30 minutes upon receipt of his/her application forms and payment. However, if further consideration of an applicant's fulfillment of licensing requirements or the applicant's submission of more information is required, his/her application will instead be handled by the EAA staff who may contact the applicant concerned for follow up action where necessary.
Licensees whose licences are attached with conditions should renew their licences promptly as it may take longer time to process such applications.
* From the next day following the receipt of the application, the required fee and documents to the day the licence/statement of particulars of business is issued (ie. the day the licence is available for collection). This service target does not apply to applications which require the EAA Licensing Committee to determine whether the applicant fulfils the "fit and proper" requirements or other licensing requirements as prescribed under the Estate Agents Ordinance. A longer duration is needed for such cases for the EAA to make enquiries and for the applicant or any third party (such as the Official Receiver's Office, trustees-in-bankruptcy or the Police) to respond before EAA approves or rejects the application.
Enquiries
For any questions or assistance, please contact the EAA Hotline 2111 2777.