Latest update on the service of EAA Office (13 January 2022)
In response to the change in the pandemic situation and to reduce the risk of the spread of COVID-19 in the community, the office of the Estate Agents Authority (“EAA”) has implemented a special staffing arrangement, involving some staff working from home. The EAA office will remain open during its office hours but only provide limited services with the below special arrangements until further notice and such arrangements may be further adjusted depending on the development of the epidemic:
1. Licensees/ex-licensees are strongly advised to submit their licence applications through e-Services on the EAA website. Licence applicants who cannot use the EAA’s e-Services are advised to submit their applications by post.
2. The EAA office will remain open to the public during normal office hours, but only for licence application or collection services with prior appointment. Licence applicants or licensees must make their appointments through the EAA online booking system and then come to EAA office at the booked timeslots in time. The EAA office will not provide services to those without prior appointment.
3. The EAA office will only accept cheques or EPS for licence fee payments. Cash would not be accepted.
4. For now the EAA’s Licensing Section will accord priority to licence applications and the time required for handling other licensing tasks (e.g. printing of licences and production of estate agent cards) may thus be longer. For special cases, please contact the Licensing Section through the EAA Hotline 2111 2777 (press 2, 2 after selecting language) in advance.
5. Other enquiries or complaints against estate agents will only be handled through email or by phone.
6. Visitors/Licensees entering the EAA office are required to wear mask, use the "LeaveHomeSafe" mobile application to scan the QR code, and may have to undergo body temperature check. Otherwise, the EAA has the right to refuse to provide assistance on the spot, but only handle their requests submitted in written form.
7. A collection box has been placed in the reception area of the EAA office for any necessary drop-in of documents relating to licence applications or complaints against estate agents.
The EAA will continue to keep a close watch on the development of the situation and will announce to the public timely if there is any further change to its services.