Activity Code	EAA-SEM1707N1-2
Category
Subject	Other Knowledge and Skills Conducive to Raising the Standards of Estate Agency Practitioners
Level	Basic
Medium of Instruction	English

Course Material	English
Target	All licensees
CPD Points Accredited	2.00
Activity Content	How to identify customers’ needs and manage their expectation How to communicate with customers of different characters and behavioural patterns How to develop trust and relationship with customers
Learning Outcome	Upon completing the seminar, licensees will gain basic understanding of managing customers’ expectation and applying the skills in their daily practice to develop relationship with customers effectively.
Remark	Note: The contents of this seminar are identical to the seminar on the same subject conducted in Cantonese on 28 March 2017. NO CPD POINTS will be awarded for participating in a REPEATED CPD activity within a CPD period.

Fees (HK$)	Free
EAA CPD Training Subsidy	Not applicable
Online Registration	Registration ended
Flyer / registration form / relevant material	Registration End
Status
Enquiry	21112777 (Estate Agents Authority )

How to Manage Customers' Expectation Effectively