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Quality Customer Services and Positive Thinking

Activity Code EAA-CPPM102N8-3
Category All round Advancement
Subject Communication and Interpersonal Skills - Customer Service Skills
Level Basic
Medium of Instruction Cantonese
Course Material Traditional Chinese
Target 專為新入職或年資淺的從業員而設計,也協助年資深的持牌人溫故知新
CPD Points Accredited 3.00
Activity Content
  • 客戶服務技巧
  • 建立良好個人及企業形象
  • 正向思維與壓力管理
Learning Outcome 完成課堂的參加者能夠認識有關了解客戶的技巧和如何有效地在日常工作中應用相關知識以提升服務質素 ,及掌握釋放壓力的技巧和認識如何有效地調整個人的思考模式以建立正面的人生態度。

此課堂為「地產代理監管局實務證書」課程之一 (詳情請按此)

課程為二年循環制,每循環為期約六個月,方便持牌人安排時間上課 (持牌人可從二年循環制的十個課堂當中自由選擇任何一堂開始參與,惟必須於出席全個課程的第一堂起計兩年內完成全部十個課堂)

Remark

注意︰此課堂與2018年10月31日舉辦之同名課堂內容相同。於同一進修時段內重複修讀相同的課堂,將只會得到一次學習活動學分。

DateTimeSpeakerVenue
17/04/2019 09:45 - 12:45 朱浩雲先生
客戶服務培訓顧問
HKFYG Building Auditorium
9/F (Press "8" for elevator)
The Hong Kong Federation of Youth Groups Building
21 Pak Fuk Road
North Point, Hong Kong
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