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No. of complaints

  • Cases received
     
    2017
    2018
    2019
    Jan - Jun 2020
    Cases received
    427 (86)
    306 (47)
    299 (63)
    148 (27)
    ( ) related to first-sale properties




  • Completed complaint cases*

    Result
    2017
    2018
    2019
    Jan - Jun 2020
    Substantiated
    116 (28)
    118 (35)
    83 (10)
    25 (5)
    Unsubstantiated
    183 (21)
    150 (17)
    123 (19)
    52 (12)
    Insufficient information to pursue
    45 (4)
    24 (4)
    18 (1)
    7 (0)
    Others (include cases withdrawn or curtailed)
    95 (5)
    70 (14)
    46 (18)
    16 (1)
    Total
    439 (58)
    362 (70)
    270 (48)
     100 (18)
    * Some cases were carried over from previous years.

    ( ) related to first-sale properties
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