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No. of complaints

  • Cases opened
     
    2019
    2020
    2021
    Complaint cases opened
    299 (63)
    327 (62)
    331 (54)
    ( ) related to first-hand residential properties




  • Completed complaint cases*

    Result
    2019
    2020
    2021
    Substantiated
    83 (10)
    65 (11)
    114 (21)
    Unsubstantiated
    123 (19)
    102 (23)
    53 (4)
    Insufficient information to pursue
    18 (1)
    18 (0)
    20 (0)
    Others (include cases withdrawn or curtailed)
    46 (18)
    37 (4)
    52 (4)
    Total
    270 (48)
    222 (38)
     239 (29)
    * Some cases were carried over from previous years.

    ( ) related to first-hand residential properties
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