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Information Centre > Key Figures > No. of complaints

No. of complaints

  • Cases opened
     
    2020
    2021
    2022
    Complaint cases opened
    327 (62)
    331 (54)
    273 (30)
    ( ) related to first-hand residential properties




  • Completed complaint cases*
    Result
    2020
    2021
    2022
    Substantiated
    65 (11)
    114 (21)
    112 (15)
    Unsubstantiated
    102 (23)
    53 (4)
    83 (6)
    Insufficient information to pursue
    18 (0)
    20 (0)
    14 (0)
    Others (include cases withdrawn or curtailed)
    37 (4)
    52 (4)
    		 34 (5)
    Total
    222 (38)
    239 (29)
    		  243 (26)
    * Some cases were carried over from previous years.

    ( ) related to first-hand residential properties
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