Contact Us
Licensing and related matters Room 2601, 26/F, Hopewell Centre, 183 Queen's Road East, Wanchai, Hong Kong
Opening hours Monday to Friday 8:45 am to 5:45 pm
Hotline 2111 2777
Fax 2598 9596
General enquiry enquiry@eaa.org.hk
Complaint against licensees complaint@eaa.org.hk
Office address  7/F, E-Trade Plaza, 24 Lee Chung Street, Chai Wan, Hong Kong 
Office telephone  2598 9550

Complaint against Licensees

The EAA is empowered to deal with a licensee’s any possible breach or infringement of any requirement or provision of the Estate Agents Ordinance and its subsidiary legislation. For more information, please refer to

Complaint against Licensees

Complaint against the EAA and its Staff

Termination Policy on Handling Enquiries

The EAA welcomes enquiries from the public. However, if an enquirer uses foul or abusive language, we will cease handling the relevant enquiry in order to ensure efficient use of our resources.


Telephone Enquiries

In the event a caller uses foul or abusive language during a telephone conversation with any of our staff members, the caller will be informed once that the call will be terminated if he/she continues to use such language. If the caller continues to use such language, our staff member will invite the caller to put the matter in writing and terminate the call.


Written Enquiries

The EAA will not reply to any written enquiry with foul or abusive words.

Privacy Policy Statement

Ascertain if the person concerned is currently licensed and the details of the licence

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Useful quick links for Licensees

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Useful information before becoming an estate agent

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Useful information and advice for consumers

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