Ways to set out your complaint

You may lodge your complaint either in writing, by telephone, by email or in person.

In writing

You may send your complaint in writing to:

  The Manager
  Complaints Section
  Estate Agents Authority
  7/F, E Trade Plaza, 24 Lee Chung Street, 
  Chai Wan, Hong Kong

Your complaint may also be sent by fax at 2119 9022. You may use our Complaint Form (General) or Complaint Form (Advertisement) and return to us either by fax or by mail.

By telephone

You may call the Authority's Hotline at 2111 2777. Your call will be answered by a duty officer of EAA during our office hours. If the line is busy or outside office hours, you may leave your message and contact telephone number on our Complaints Hotline. We shall contact you as soon as possible. If you lodge the complaint by telephone, you will be asked to confirm the complaint in writing.

By email

You may send your complaint to our Complaints email at


In person

You may also lodge your complaint in person or through an authorized representative at our offices during our office hours :

Office hours
Monday to Friday 8:45am to 5:45pm
Saturday, Sunday and Public Holidays Closed

Ascertain if the person concerned is currently licensed and the details of the licence

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Useful quick links for Licensees

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Useful information before becoming an estate agent

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Useful information and advice for consumers

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