Ways to lodge your complaint

You may lodge your complaint in writing, in person or by telephone.

In writing

To lodge your complaint in writing, please complete Complaint Form (General) or Complaint Form (Advertisement) and return to us by the following ways:-

by mail:

  The Manager
  Complaints Section
  Estate Agents Authority
  7/F, E Trade Plaza, 24 Lee Chung Street, 
  Chai Wan, Hong Kong

or by fax: 2119 9022
or by email: complaint@eaa.org.hk

In person

You may lodge your complaint in person at the address above during office hours.

By telephone

You may call our Hotline at 2111 2777. Your call will be answered by a duty officer of EAA during office hours. If the line is busy or your call is made outside office hours, you may leave your name and telephone number in our voicemail. Our duty officer will contact you as soon as possible. 

To ensure your complaint will be handled effectively, you are required to complete and return to us the Complaint Form (General) or Complaint Form (Advertisement) afterwards, stating the complaint details and to submit relevant information and documents. 
Office hours
Monday to Friday 8:45am to 5:45pm
Saturday, Sunday and Public Holidays Closed

Ascertain if the person concerned is currently licensed and the details of the licence

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Useful quick links for Licensees

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Useful information before becoming an estate agent

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Useful information and advice for consumers

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