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Information Centre > Key Figures > No. of complaints

No. of complaints

  • Cases opened
     
    2021
    2022
    		 2023
    Complaint cases opened
    331 (54)
    273 (30)
    		 196 (24)
    ( ) related to first-hand residential properties




  • Completed complaint cases*
    Result
    2021
    2022
    		 2023 
    Substantiated
    114 (21)
    112 (15)
    		  178 (31)
    Unsubstantiated
    53 (4)
    83 (6)
    		 74 (22)
    Insufficient information to pursue
    20 (0)
    14 (0)
    		 25 (7)
    Others (include cases withdrawn or curtailed)
    52 (4)
    		 34 (5)  39 (6)
    Total
    239 (29)
    		  243 (26) 316 (66) 
    * Some cases were carried over from previous years.

    ( ) related to first-hand residential properties
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