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No. of complaints

  • Cases received
     
    2016
    2017
    2018
    Jan - Jun
    2019
    Cases received
    475 (74)
    427 (86)
    306 (47)
    157 (35)
    ( ) related to first-sale properties




  • Completed complaint cases*

    Result
    2016
    2017
    2018
    Jan - Jun
    2019
    Substantiated
    103 (21)
    116 (28)
    118 (35)
    46 (4)
    Unsubstantiated
    117 (7)
    183 (21)
    150 (17)
    63 (9)
    Insufficient information to pursue
    36 (2)
    45 (4)
    24 (4)
    9 (1)
    Others (include cases withdrawn or curtailed)
    90 (12)
    95 (5)
    70 (14)
    17 (7)
    Total
    346 (42)
    439 (58)
    362 (70)
     135 (21)
    * Some cases were carried over from previous years.

    ( ) related to first-sale properties
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