en-USzh-HKzh-CN
No. of complaints

  • Cases opened
     
    2022
    2023
    First half of 2024
    Complaint cases opened
    273 (30)
    196 (24)
    77(15) 
    ( ) related to first-hand residential properties




  • Completed complaint cases*
    Result
    2022
    2023
    First half of 2024
    Substantiated
    112 (15)
    178 (31)
    72(11) 
    Unsubstantiated
    83 (6)
     74 (22)
    21(6)
    Insufficient information to pursue
    14 (0)
    25 (7)
     9(1)
    Others (include cases withdrawn or curtailed)
    34 (5)
    39 (6)
     18(2)
    Total
     243 (26)
    316 (66) 
    120(20)
    * Some cases were carried over from previous years.

    ( ) related to first-hand residential properties
LICENCE LIST

Ascertain if the person concerned is currently licensed and the details of the licence

Learn More
LICENSEE CORNER

Useful quick links for Licensees

Learn More
CANDIDATE CORNER

Useful information before becoming an estate agent

Learn More
CONSUMER EDUCATION WEBSITE

Useful information and advice for consumers

Learn More