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Contact Us
Address 48/F, Hopewell Centre, 183 Queen's Road East Wanchai, Hong Kong
Opening hours Monday to Friday 8:45 am to 5:45 pm
Hotline 2111 2777
Fax 2598 9596 / 2598 9597
General enquiry enquiry@eaa.org.hk
Complaint against licensees complaint@eaa.org.hk
 

Complaint against Licensees

The EAA is empowered to deal with a licensee’s any possible breach or infringement of any requirement or provision of the Estate Agents Ordinance and its subsidiary legislation. For more information, please refer to

Complaint against Licensees


Complaint against EAA Staff


Termination Policy on Handling Enquiries

The EAA welcomes enquiries from the public. However, if an enquirer uses foul or abusive language, we will cease handling the relevant enquiry in order to ensure efficient use of our resources.

 

Telephone Enquiries

In the event a caller uses foul or abusive language during a telephone conversation with any of our staff members, the caller will be informed once that the call will be terminated if he/she continues to use such language. If the caller continues to use such language, our staff member will invite the caller to put the matter in writing and terminate the call.

 

Written Enquiries

The EAA will not reply to any written enquiry with foul or abusive words.

 
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EVENT CALENDAR

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LICENSEE

Useful quick links for Licensees

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CONSUMER CORNER

FAQ and useful information for consumers

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PROSPECTIVE LICENSEE

Useful information before becoming an estate agent

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