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Information Centre > Key Figures > No. of complaints

No. of complaints
 
  • Cases opened
     
    2024
    		 2025 First half 2026
    Complaint cases opened         162(27)  253 (40) 114 (11)
    ( ) related to first-hand residential properties



     
  • Completed complaint cases*
    Result
    2024
    2025
    		 First half 2026
    Substantiated
    		 122(21) 75 (13)   48 (5)  
    Unsubstantiated

     40(7)

    		 16 (3) 5 (1)
    Insufficient information to pursue
    		 16(2) 11 (0) 9 (1)
    Others (include cases withdrawn or curtailed)
    		 36(4) 27 (6) 12 (4)
    Total
    		 214(34) 129 (22)  74 (11)
    * Some cases were carried over from previous years.

    ( ) related to first-hand residential properties
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