| Inspection and Complaints for the Year 2002
Enforcement Section
| Reported Allegations (Handled by the Enforcement Section) |
| Breaching of the Estate Agents Ordinance |
280 |
| Breaching of the Practice Regulation |
450 |
| Breaching of the Licensing Regulation |
243 |
| Others |
27 |
Complaints Section
| Allegations (Handled by the Complaints Section) |
| Conduct and practice |
569 |
| Breaching of the EAO and its subsidiary legislation |
169 |
| Standard of service |
9 |
| Professional competence |
13 |
| Others |
187 |
Progress
The two sections handled a total of 1,908 cases during the year under review, including 463 cases carried over from the previous year, as follows : -
| Cases completed |
1,354 |
| Investigation by EAA in progress (67 cases pending decision of Disciplinary Committee) |
513 |
| Pending court decision |
18 |
| Pending investigation by other bodies (Police, ICAC, PCO) |
23 |
Actions Taken
| Revocation of licence |
12 |
| Temporary suspension of licence |
33 |
| Attachment of conditions to licence |
77 |
| Fine* (meted out by court) |
8 |
| Fine* (meted out by Disciplinary Committee) |
11 |
| Referred to other bodies (Police, ICAC) |
19 |
| Letter of reprimand |
15 |
| Letter of warning |
146 |
| Letter of advice |
1,317 |
* Fine collected is accredited to the treasury of the HKSAR
Substantiated Cases
Among the 1,354 cases completed during the reported period, 1,197 cases were identified for formal investigation. Of these 145 cases were subsequently mediated or withdrawn. 62% of non-compliance cases and 25% of complaint cases, after investigation, were found to be fully or partially substantiated.
Enquiries
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