Licensee (Up to 31/12/2004)

  Individual Limited Company SPOB
Estate Agent Salesperson
9,166 9,509 1,059 2,282
Total 18,675 3,341

Educational level of licensees

  Below F.5 Completed F.5 or equivalent Tertiary or above
Estate Agent 19.2% 52.4% 28.4%
Salesperson 10.6% 75.8% 13.6%

Non-compliance cases discovered during inspection (1/1/2004 - 31/12/2004)

Cases of non-compliance Reported allegations
564 835


Breach of the Estate Agents Ordinance (EAO) 281
Breach of the Practice Regulation 223
Breach of the Licensing Regulation 192
Others 139

Complaints (including bankruptcy cases) (1/1/2004 - 31/12/2004)

Cases Reported allegations
704 1,025


Conduct and practice 563
Breach of the EAO and its subsidiary legislation 361
Standard of service 16
Professional competence 10
Others 75

PROGRESS (1/1/2004 - 31/12/2004)
A total of 1,869 cases were handled during the period, including 601 cases carried over from the previous year, as follows:

Cases completed 1,096
Investigation by EAA in progress
(35 cases pending decision of Disciplinary Committee)
Pending court decision 14
Pending investigation by other bodies
(Police, Independent Commission Against Corruption, Office of the Privacy Commissioner for Personal Data)

SUBSTANTIATED CASES (1/1/2004 - 31/12/2004)
Among the 1,096 cases completed during the reported period, 139 cases were subsequently mediated or withdrawn. 110 cases were curtailed because of insufficient information to pursue. 445 cases were found to be substantiated. 402 cases were found to be unsubstantiated.

Actions Taken (1/1/2004 - 31/12/2004)

Revocation of licence 1
Suspension of licence 16
Attachment of conditions to licence 93
Fine* 93
Referred to other bodies
(e.g. Police, Independent Commission Against Corruption)
Reprimand 4
Letter of warning 57
Letter of advice 791

* Fine collected is accredited to the Treasury of the HKSAR


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