² From receipt of the application, the required fee and documents to the date of issuance of a licence/statement of particulars of business (ie. the date the licence is available for collection). This service target does not apply to applications requiring determination by the EAA Licensing and Practice Committee as to whether the applicant fulfils the statutory "fit and proper" requirement. A longer duration is needed for such cases because EAA has to conduct investigations and allow time for the applicant or any third party (such as the Official Receiver's Office, trustees-in-bankruptcy or the Police) to respond before EAA approves or rejects the application.

³From the date the application is cancelled or rejected; for bankruptcy cases, from the date of receipt of instructions from the Official Receiver's Office or the trustee-in-bankruptcy in question.

⁴From completion of investigation or, in the event the case is submitted for an inquiry hearing, the date of the letter notifying the complainee of the result of the hearing.

⁵Exclude cases that have to be submitted for inquiry hearings. For the latter, the statutory requirement is for EAA to "within the period of 21 days beginning on the date of the relevant decision,[to] notify in writing the licensee and any other person against whom the decision is made of the decision...".