A complaint or submission by the Chief Executive Officer that a licensee has failed to comply with the Estate Agents Ordinance and/or its subsidiary legislation; or is not eligible to hold or continue to hold a licence; or has failed to comply with a specified condition attached to his licence, may be referred to the Disciplinary Committee for consideration. Where appropriate, an inquiry hearing may be conducted to decide on the case.

If the Disciplinary Committee finds that a complaint or submission by the Chief Executive Officer is substantiated, it may exercise the disciplinary powers set out in the Estate Agents Ordinance. Such powers include admonishing or reprimanding the licensee concerned, attaching/varying conditions to the licence, suspending or revoking his/her licence, imposing a fine and making a costs order.