How to Manage Customers' Expectation Effectively
Activity Code
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EAA-SEM1707N1-2 |
Category
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|
Subject
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Other Knowledge and Skills Conducive to Raising the Standards of Estate Agency Practitioners |
Level
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Basic |
Medium of Instruction
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Cantonese |
|
|
Course Material
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Traditional Chinese |
Target
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All licensees |
CPD Points Accredited
|
2.00 |
Activity Content
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- How to identify customers’ needs and manage their expectation
- How to communicate with customers of different characters and behavioural patterns
- How to develop trust and relationship with customers
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Learning Outcome
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Upon completing the seminar, licensees will gain basic understanding of managing customers’ expectation and applying the skills in their daily practice to develop relationship with customers effectively. |
Remark
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Note: The contents of this seminar are identical to the seminar on the same subject conducted in Cantonese on 28 March 2017. NO CPD POINTS will be awarded for participating in a REPEATED CPD activity within a CPD period. |
Date | Time | Speaker | Venue |
28/03/2017
|
10:00 -
12:00
|
潘耀華先生 (客戶服務培訓顧問)
|
BGCA Lecture Hall 502 5/F, The Boys' and Girls' Clubs Assocation of Hong Kong
3 Lockhart Road
Wanchai, Hong Kong
(MTR Wanchai Station Exit C)
|
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Registration Details
Fees (HK$)
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Free |
EAA CPD Training Subsidy
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Not applicable |
Online Registration
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Registration ended |
Flyer / registration form / relevant material
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截止報名
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Status
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|
Enquiry
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21112777 (Estate Agents Authority ) |