You may lodge your complaint
either in writing, by telephone, by email
or in person.
In writing
You may send your complaint
in writing to:
The Manager
Complaints Section
Estate Agents Authority
48/F, Hopewell Centre, 183 Queen's Road East,
Wanchai, Hong Kong
Your complaint may also be sent
by fax at 2119 9022. You may use our Complaint Form
and return to us either by fax or by mail.
By telephone
You may call the Authority's
Hotline at 2111 2777.
Your call will be answered by a duty officer of EAA during
our office hours. If the line is busy or outside office
hours, you may leave your
message and contact telephone number on our Complaints Hotline. We shall contact you
as soon as possible. If you lodge the complaint by telephone,
you will be asked to confirm the complaint in writing.
