| 封面 Cover | 1 |
| 內頁 Inside Front | 2 |
| 目錄 Table of Contents | 4 |
| 主要統計數字一覽 Key Figures at a Glance | 5 |
| 機構簡介 Corporate Profile | 6 |
| 主席的話 Chairman’s Message | 8 |
| 行政總裁匯報 Report of the Chief Executive Officer | 18 |
| 監管局成員 Members of the EAA | 26 |
| 監管局團隊 The EAA Team | 34 |
| 機構管治 Corporate Governance | 46 |
| 地產代理專業之路 The Road to the Estate Agency Profession | 58 |
| 維護專業水平 Upholding the Professional Standard | 72 |
| 聯繫社群 Reaching out to the Community | 94 |
| 獨立核數師報告 Independent Auditor’s Report | 102 |
| 財務報表 Financial Statements | 104 |
| 附錄一 Appendix I | 126 |
| 附錄二 Appendix II | 140 |
| 封底 Back Cover | 144 |